FAQ

What is the cancellation policy?

We do offer in-house travel insurance with very favorable terms.
If you purchase our travel insurance, you can cancel your reservation with us up to 24 hours before you arrive.

Are pets allowed?

For the health and comfort of all our guests, we DO NOT allow any pets into the cottages.

If you would like information on a full-service kennel in the Asheville area, please contact us. If you have a disability and need a service dog, we would then GLADLY allow your pet. We honor all ADA requirements for service dogs.

Unfortunately, emotional support, therapy, comfort, or companion animals are NOT considered service animals under the ADA.

What time is check-in?

Any time after 4:00 p.m.

What time is check-out?

Check-out time is 10:00 a.m. for all two and three bedroom cottages and 11:00 a.m. for all one bedroom cottages

How will my credit card be charged?

50% of your total is due at time of reservation. The balance will be charged to your credit card 14 days before you arrive

Is there security deposit?

A damage deposit of $125 will be held on your credit card at the time of check-in and is fully refundable within 7 days from your check-out if no damage is attributed to your stay

What is the smoking policy?

Smoking is not allowed in any area of the cottage, this includes the use of electronic cigarettes and smokeless tobacco. However, you may smoke outside on your private balcony or patio as long as you keep the suite door closed.

What is the occupancy policy?

What do I need to bring?
We provide a fully equipped rental. You will find pots, pans, dishes, utensils, paper products, trash bags and light cleaning supplies for the kitchen. We have linens, towels, bath robes (for the master bedroom), You will also find a hair dryer, iron and ironing board and a full size washer and dryer. We have included some dish washing detergent, laundry detergent and dish soap so you do not have to worry about bringing those items. We do provide Gilchirst and Soames "BEE KIND" soap, shampoo and conditioner for you in each cottage. Unless specified, other amenities are not provided.