Frequently Asked Questions

We do have a trip protection plan that allows you to cancel your stay up to 24 hours before you arrive for any reason at all! We handle the plan in-house and so cancelling is SO easy: You just give us a call. The cost is only 8% of the room rate (not including the cleaning fee, packages or tax).

Cancelling your reservation is no problem at all. If cancel your reservation within 14 days of your arrival date, you will get a full refund (minus a $69 cancellation fee). We do offer in-house travel protection for only 8% of your room rate (not charged on the cleaning fee, packages or tax). If you purchase our travel protection, you can cancel your reservation up to 24 hours before you arrive.

For the health and comfort of all our guests, we DO NOT allow any pets into the cottages. If you would like information on a full-service kennel in the Asheville area, please contact us. If you have a disability and need a service dog, we will then GLADLY allow your pet. We honor all ADA requirements for service dogs. Unfortunately, emotional support, therapy, comfort, or companion animals are NOT considered service animals under the ADA.

Check-in time begins at 4:00 p.m.

Check-out time is 10:00 a.m. for all two and three bedroom cottages and 11:00 a.m. for all one bedroom cottages

50% of your total is due at time of reservation. The balance will be charged to your credit card 14 days before you arrive.

We do not take a security deposit from our guests. You are like family to us, and we will always treat you that way.

Absolutely no smoking is allowed in any area of the cottage, this includes the use of electronic cigarettes and smokeless tobacco. However, you may smoke outside on your private balcony or patio as long as you keep the suite door closed.

Please do not bring anymore occupants than you have paid for. Occupancy violations will result in a rent forfeiture and immediate eviction of all guest.

We provide SO MUCH! First, and most importantly, we provide PEACE and RELAXATION In addition to those two very important things, we also provide: -Pots, pans, dishes, utensils, paper products, trash bags and light cleaning supplies for the kitchen -Linens, towels, bath robes (for the master bedroom) -A hair dryer, iron and ironing board and a full-size washer and dryer -Dish washing detergent, laundry detergent and dish soap -Gilchirst and Soames "BEE KIND" body wash, shampoo and conditioner. Yes, all this and

Yes. Having your cottage clean and looking new is our highest priority. Your housekeeper will spend between 4 to 6 hours cleaning your cottage before you arrive. Your cottage will be perfectly clean and sanitized when you arrive. If you find this not to be the case even in the slightest way, please call the 24 hour number immediately and we will be right over to make it so.